Terms of service

Welcome to Orsena Studio. By accessing or making a purchase from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

1. General Information

This website is operated by Orsena Studio. Throughout the site, the terms “we”, “us”, and “our” refer to Orsena Studio.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your region

  • You will not use our products for illegal or harmful purposes

  • You will provide accurate and complete information with your order

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We make every effort to display product images, descriptions, and colors as accurately as possible. However, variations may occur depending on screen settings and lighting.

We reserve the right to discontinue any product at any time.

4. Pricing & Payments

Prices for our products are subject to change without notice.
We accept major payment methods displayed at checkout.

By completing a purchase, you agree to pay all charges associated with your order, including shipping and taxes where applicable.

Fraudulent disputes or chargebacks filed without contacting our support team may be challenged with full evidence.

5. Shipping & Delivery

Shipping times provided at checkout are estimates and not guarantees.
Once the order is dispatched, delivery time is influenced by couriers and customs where applicable.

Orsena Studio is not responsible for delays caused by:

  • Courier issues

  • Incorrect shipping information provided by the customer

  • Customs, holidays, or severe weather

6. Returns & Refunds

Our returns and refund policy forms part of these Terms.
By purchasing from Orsena Studio, you agree to the conditions outlined in our Returns & Refund Policy.

Items returned without approval or outside of stated conditions may not be accepted.

7. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information.
If we suspect fraudulent activity, we reserve the right to cancel or investigate the order.

8. Optional Tools & Third-Party Services

We may provide access to third-party tools or services.
We do not control these services and are not responsible for issues that arise from their use.

You assume all risks associated with third-party tools.

9. Intellectual Property

All content on this website—including text, images, logos, graphics, and product designs—is the property of Orsena Studio and protected by copyright and trademark laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site without written permission.

10. Prohibited Uses

You are prohibited from using the site or its content to:

  • Engage in fraudulent or deceptive behavior

  • Violate laws or regulations

  • Upload viruses or malicious code

  • Harass or harm others

  • Interfere with the security or operation of the site

Violations may result in immediate termination of services.

11. Limitation of Liability

Orsena Studio is not liable for any indirect, incidental, or consequential damages resulting from:

  • Use of our products

  • Errors in content

  • Website downtime

  • Delays or delivery issues

  • Unauthorized access to your data

Our maximum liability is limited to the amount paid for your purchase.

12. Indemnification

You agree to indemnify and hold harmless Orsena Studio and its staff against any claims arising from your breach of these Terms or misuse of our products.

13. Changes to Terms

We may update or modify these Terms at any time.
Changes will be posted on this page, and continued use of the site constitutes acceptance.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws.